Waitlist

1. What does “waitlist” mean?

The waitlist is when you previously signed up or showed interest in PlanetTalk before the app was fully available in a country where it will be launched. This usually means you provided your phone number earlier to get early access or a bonus reward. 

2. How do I get my bonus?

You can get the bonus on the app once you are registered with the phone number you signed up with on the app.

To receive your bonus, please follow these steps:

• Download the PlanetTalk app.
  

• Register using the phone number you provided on the waitlist.
  

• Once registration is complete, your bonus will appear in your account.
  

3. I registered but didn’t receive my bonus. What should I do?

If your bonus hasn’t appeared:

• Confirm you registered with the same phone number used on the waitlist
  
  

If it’s still not showing, please contact us at care@planettalk.com, and we’ll check it for you. 

4. I’ve completed registration. What next?

Once you’ve successfully registered:

• Your bonus will be added automatically
  

• You can start making calls immediately using the credit
  
  

5. Can I use a different phone number aside from the one registered on the waitlist?

No, you can’t use a new number that is different from the one registered on our waitlist.

6. Can I use the $20 bonus to buy gift cards?

No, the $20 bonus cannot be used to purchase gift cards.

The bonus is only for making calls (local and international) through the app.

7. How can I buy a gift card instead?

To purchase a gift card:

• Add your payment card to the app

• Go to the “SEND” option in the app.

• Select “Vouchers and Gift Cards”.

• Choose the type of gift card you'd like to purchase.

• To know more about how to buy gift cards, click here.
  

8. I need help setting things up. What should I do?

We’re here to help! If you experience any issues or need guidance:

• Reach out to our support team anytime.
  

• We’ll assist you step by step.

9. I haven’t downloaded the app yet. Do I still get the bonus?

You’ll need to:

• Download the PlanetTalk app
  

• Register with your waitlist number
  

Only then will your bonus be activated.