Utilities - Send Services Options

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You can use Planet Talk to provide financial support to friends and family by paying utility costs on the following:

Electricity, Water, Gas, Internet, Landline, Television and VoIP 

*Please be aware not all options will be available for each destination

When you are making a payment, you can choose if this will come direct from your saved card/apple pay/google pay, rather than your Planet Talk balance.- Utilities payment will always be direct payment  It’s important to check all the information you submit is correct, as mistakes cannot be rectified.  The total amount (the transaction amount and any service fees) that you must pay will be displayed clearly in the App before you are asked to confirm your Utilities transaction.

It’s important to have the account details that you are looking to pay into, along with their mobile number, as some providers have this as a requirement.

Payments can be made to either pay an existing bill statement or charge up a pre-paid meter. There are two payment options, FIXED or RANGED value where you can choose a payment amount from a given range.

It may be required that you know the exact amount of the statement balance of the bill you want to pay, please make sure you ask for this beforehand

Once you have made a payment, you can keep track of all of them via the send tab, which will also show you the current statuses.

Initially your payment may show as pending. It’s important to know that payments can take up to 10 minutes to complete. Any voided transactions will show void in the Send screen.

**Please be aware that Electricity Utilities in India and Pakistan could take up to 24 hours before the provider load the funds on the electricity meter.  If the credit is not loaded please allow 24 rs to pass before raising with our Customer Service Team

You can find answers to most queries by checking out our FAQs.  

Alternatively, if you ever need support, our amazing Customer Service Team is available Mon-Fri 9-5.  You can email us at [email protected]