Dial Pad and Call Types

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1. How do I make a call on Planet Talk?

• Calling a Saved Contact:

  1. Open the Planet Talk App.

  2. Tap on the "Calls" button (below your balance or at the bottom right of the app).

  3. Search for the contact you want to call.

  4. Tap on the contact’s name to dial automatically.

• Dialling a Number Manually:

  1. Open the Planet Talk App.

  2. Tap the "Calls" button.

  3. Open the Dial Pad by tapping the green Dial Pad icon at the bottom.

  4. Enter the recipient’s phone number:

     • For UK numbers, start with 00 followed by the rest of the number.

     • For international numbers, start with 00, then add the country code (e.g., 00 + 91 for India).

  5. Tap the Green Phone button to call.

  6. Allow the app to make and manage phone calls if prompted.

2. Why can’t I see or access the Dial Pad in the PlanetTalk App?

If you’re unable to access the Dial Pad or make a call, please ensure that the phone number you’re entering is complete and includes the international format.

Follow these steps:

1. Open the PlanetTalk App.
2. On the Home screen, tap Calls, the green button below your credit balance. You can also tap Calls at the bottom of the screen.
3. Tap the green Dial Pad if the number is not saved in your contacts.
4. Enter the complete phone number, starting with 00, followed by the country code and then the phone number. (For example: 00 + country code + phone number)
5. Tap the green phone button to make the call.
6. Make sure you have allowed PlanetTalk permission to make and manage phone calls when prompted.

2. Can I receive incoming calls through the PlanetTalk App?

No, you cannot receive incoming calls on the PlanetTalk App. PlanetTalk is currently designed for making outgoing calls only. If someone wants to contact you, they will need to call your regular mobile phone number.

3. Can I send messages through the PlanetTalk App?

No, messaging is not currently available on the PlanetTalk App. At the moment, PlanetTalk is designed primarily for making international calls.

4. How can I check the call rates for a destination?

PlanetTalk offers competitive call rates to help you make affordable international calls. You can easily check the current call rates in the app by following these steps:

• Open the PlanetTalk App.
• Go to Settings.
• Select Call Rates.
• Choose the country you want to call to view the applicable rate.
  
  

You can also check the cost before making a call by entering the phone number you wish to call. The applicable rate will be displayed before you place the call.

Tip: If you are using the Local SIM call option, consider switching to Wi-Fi Call when connected to a strong Wi-Fi to avoid using the calling credit on your local SIM.

5. What are the different call types, and how do I select one?

To choose the best call type for your needs:

1. Open the Planet Talk App.

2. Go to Settings.

3. Tap "Change Call Type".

4. Select one of the following options:

   • Local Call (Recommended for the Best Experience): Uses a local access number—perfect if you have inclusive minutes from your mobile provider.

   • Wi-Fi: Ideal if you don’t have inclusive minutes or are traveling. Ensure your Wi-Fi signal is strong.

   • Mobile Data/Wi-Fi: Works similarly to Wi-Fi calling but uses your mobile data when Wi-Fi is unavailable.

6. What should I do if my call isn’t connecting?

• Ensure app permissions allow calls: Go to Settings > Permissions > Allow access to Microphone.

• Check your internet connection if using Wi-Fi. For better quality, switch to Local Access Number.

• If using dual SIM, ensure your registered number is set as the primary SIM. If issues persist, remove the second SIM and try again.

• Ensure you are not calling a premium number (e.g., customer support or technical assistance numbers).

7. Why can’t I reach my family in Eritrea?

• Double-check the dialling format: 00 + country code + mobile number (excluding the first 0).

• Some local operators block international calls—confirm that the recipient can receive them.

8. I topped up, but I can’t make calls. What should I do?

• Check your balance to ensure the top-up was successful.

• Verify that your call type is set correctly (Wi-Fi or Local Access Number).

9. Why did my call ring but then disconnect?

• Check your internet connection if using Wi-Fi or mobile data.

• If the issue persists, switch to Local Access Number for better quality.

10. Why can’t the recipient hear me during the call?

• Ensure microphone access is enabled: Go to Settings > Permissions > Allow Microphone Access.

• If using Wi-Fi, try switching to Local Access Number for better audio quality.

• Confirm that the recipient’s location has good network coverage.

11. How do I save or access a contact in the PlanetTalk App?

To use your phone contacts in the PlanetTalk App, you need to allow the app to access your contacts. The steps are slightly different for Android and iPhone.

• Android

1. Open the PlanetTalk App.
2. Go to Settings.
3. Select Permissions.
4. Turn on Access Contacts on Device.
5. When your phone asks you to allow PlanetTalk to access your contacts, tap Allow.
6. Return to the PlanetTalk app.
7. Tap Contacts and select Continue.

Your phone contacts should now be visible and ready to use in the app.

• iPhone

1. Open the PlanetTalk App.
2. Go to Settings.
3. Select Permissions.
4. Turn on Save time with contacts.
5. You will be redirected to your iPhone's settings.
6. Under Allow PlanetTalk to Access, select Contacts.
7. Choose Full Access to allow PlanetTalk to access all your contacts, or Limited Access if you only want to share selected contacts.
8. Return to the PlanetTalk app and tap Contacts.

Your contacts should now be visible and ready to use.

Please note: If you previously denied contact access, you may need to enable it directly from your phone's settings before your contacts appear in the app.

12. How do I add someone to my contact list in the PlanetTalk App?

PlanetTalk is a self-service app, which means contacts can only be added directly by you within the app.

To add a new contact:

• Open the PlanetTalk app.
• Tap Contacts at the bottom of the screen.
• Tap the “+” button in the top-right corner.
• Enter the contact's first name, surname, and phone number.
• Tap Save.

Once saved, the contact's name will appear in your recent call history whenever you make or receive calls from that number.

13. How can I delete call logs in the PlanetTalk App?

You can delete call logs in the PlanetTalk App one at a time. At the moment, deleting call logs in bulk is not available.

To delete a call log:

Open the PlanetTalk App.
Tap Calls.
Locate the number you want to delete.
Swipe left on the number.
Tap the Delete icon.

14. How can I get help if I’m facing issues with my call?

• FAQs: Check the FAQ section in the app for answers to common queries.

• Customer Service: Our team is available Monday to Friday, 9 AM to 5 PM. You can email us at care@planettalk.com for assistance or use the in-app chat option.