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1. I don’t have a PlanetTalk account, but I have been charged. What should I do?
If you do not have a PlanetTalk account and do not recognise the transaction, please contact your bank immediately. Your bank can help secure your card, investigate the transaction, and advise you on the appropriate steps to dispute the payment.
PlanetTalk takes the security of customer payments seriously. Our app is a self-service platform, and transactions require card verification before a top-up or purchase can be completed.
Unfortunately, if you do not have a PlanetTalk account, we are unable to cancel or reverse the payment from our side, as we do not have access to your banking information.
We understand how concerning an unfamiliar payment can be, and we recommend contacting your bank as soon as possible so they can investigate and assist you further.
2. How can I get help if I need assistance?
Check our FAQ section in the app for quick answers.
If you need further help, email us at care@planettalk.com or use the in-app chat option. Our customer service is available Monday to Friday, 9:00 a.m. to 5:00 p.m.
If you love the app, please leave us a review and help spread the word!
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