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1. Why am I not receiving the verification code?
If you’re having trouble receiving your verification code, please try the following steps:
- Ensure that the phone number you entered is active and currently in use on your device.
- Confirm that your SIM card is active and able to receive regular SMS messages.
- Make sure you have a strong and stable internet connection.
- When entering your phone number, do not include the leading 0. (For example, if your number is 07123456789, enter it as 7123456789 after selecting the correct country code).
- If you are outside your home country, ensure that roaming is enabled and that your network provider allows you to receive SMS messages abroad.
- Uninstall and reinstall the PlanetTalk App, then try the verification process again.
2. How can I get help if I face issues with Mobile Top-Up?
Check our FAQ section in the app for answers to most queries.
For further assistance, email us at care@planettalk.com or use the in-app chat option. Our customer service is available Monday to Friday, 9:00 a.m. to 5:00 p.m.
If you love the app, please leave us a review and help spread the word!
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