Features and Benefits

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1. How does Planet Talk offer low-cost rates?
We work tirelessly to keep our rates among the lowest, allowing you to make cheap calls to your destinations and save money in the process. We cover destinations all around the world, it’s in our name!

2. What is Mobile Top Up Send?
Mobile Top Up Send lets you use your Planet Talk balance to send calling credit to your friends and family. Please ensure the recipient is on a Pay As You Go mobile plan.

3. How can I send a Mobile Top Up?
When sending a Mobile Top Up, you can choose to pay from your Planet Talk balance, a saved bank card, or via Apple Pay or Google Pay.

4. What is Utility Send?
Utility Send allows you to make payments towards your friends’ and family’s utility bills through the Planet Talk app, helping them stay connected.

5. What types of utility services can I pay for using Utility Send?
You can pay for the following services, depending on destination and provider availability:

• Electricity

• Water

• Gas

• Internet

• Landline

• Television

• VoIP services
  

6. What information do I need to use the Utility Send feature?
You will typically need the recipient’s mobile number and their utility account number. Requirements may vary depending on the utility provider.

7. Where can I find answers to common questions?
Most of your questions can be answered by visiting our FAQs section in the app.

8. How can I contact Customer Support if I need help?
Our amazing Customer Service Team is available Monday to Friday, 9:00 a.m. to 5:00 p.m. You can reach us by emailing care@planettalk.com.

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