Adding Credit and Auto Top Up

We have a new exciting version of the app available, check your updates in your app store today to make sure you are on the latest version!!

Adding credit couldn’t be simpler! Go straight to the HOME screen and you’ll be able to add credit to your balance, via the “Add calling credit” option  

When adding credit, make sure you select the correct amount, and if you have any promo codes, add them before you top up.

When making a payment with a credit/debit card, you will need to authenticate your card details when using for the 1st time.  For more information on this, please have a read over Authenticating your Bank Card.  The initial authentication will be for £0, this is to verify your card, and you should follow the steps on screen and NOT press back.

You can add as more than one payment card, and delete cards details easily.  Just go to settings and click payment methods, from here you can manage your stored cards.  You can set up auto top up, so the app does all the work for you when you get to a low balance level.  You can toggle this on and off within payment methods.

You can also choose to use Apple Pay or Google Pay as well as using your bank card, the choice is yours!

Planet Talk is a self-use service and only YOU will have access to you card details and activating auto top up.

It’s really important to remember though, that your top up credit will expire, if they remain unused, 180 days after you topped up or made a call, whichever is the last activity you carried out in the app, so make a note of those dates.   You can find more details on this within our T&Cs.

You can find answers to most queries by checking out our FAQs.   Our Customer Service Team is available Mon-Fri 9-5.   You can email us at [email protected]

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