Dial Pad and Call Types

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1. How do I make a call on Planet Talk?

• Calling a Saved Contact:

  1. Open the Planet Talk App.

  2. Tap on the "Calls" button (below your balance or at the bottom right of the app).

  3. Search for the contact you want to call.

  4. Tap on the contact’s name to dial automatically.

• Dialling a Number Manually:

  1. Open the Planet Talk App.

  2. Tap the "Calls" button.

  3. Open the Dial Pad by tapping the green Dial Pad icon at the bottom.

  4. Enter the recipient’s phone number:

     • For UK numbers, start with 00 followed by the rest of the number.

     • For international numbers, start with 00, then add the country code (e.g., 00 + 91 for India).

  5. Tap the Green Phone button to call.

  6. Allow the app to make and manage phone calls if prompted.

2. What are the different call types, and how do I select one?

To choose the best call type for your needs:

1. Open the Planet Talk App.

2. Go to Settings.

3. Tap "Change Call Type".

4. Select one of the following options:

   • Local Call (Recommended for the Best Experience): Uses a local access number—perfect if you have inclusive minutes from your mobile provider.

   • Wi-Fi: Ideal if you don’t have inclusive minutes or are traveling. Ensure your Wi-Fi signal is strong.

   • Mobile Data/Wi-Fi: Works similarly to Wi-Fi calling but uses your mobile data when Wi-Fi is unavailable.

3. What should I do if my call isn’t connecting?

• Ensure app permissions allow calls: Go to Settings > Permissions > Allow access to Microphone.

• Check your internet connection if using Wi-Fi. For better quality, switch to Local Access Number.

• If using dual SIM, ensure your registered number is set as the primary SIM. If issues persist, remove the second SIM and try again.

• Ensure you are not calling a premium number (e.g., customer support or technical assistance numbers).

4. Why can’t I reach my family in Eritrea?

• Double-check the dialling format: 00 + country code + mobile number (excluding the first 0).

• Some local operators block international calls—confirm that the recipient can receive them.

5. I topped up, but I can’t make calls. What should I do?

• Check your balance to ensure the top-up was successful.

• Verify that your call type is set correctly (Wi-Fi or Local Access Number).

6. Why did my call ring but then disconnect?

• Check your internet connection if using Wi-Fi or mobile data.

• If the issue persists, switch to Local Access Number for better quality.

7. Why can’t the recipient hear me during the call?

• Ensure microphone access is enabled: Go to Settings > Permissions > Allow Microphone Access.

• If using Wi-Fi, try switching to Local Access Number for better audio quality.

• Confirm that the recipient’s location has good network coverage.

8. How can I get help if I’m facing issues with my call?

• FAQs: Check the FAQ section in the app for answers to common queries.

• Customer Service: Our team is available Monday to Friday, 9 AM to 5 PM. You can email us at care@planettalk.com for assistance or use the in-app chat option.