Mobile Top-Up

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What is Mobile Top-Up?

You can use Planet Talk to send airtime or data to family, friends, and loved ones abroad. Payments can be made using:

• Card Payment (Card, Apple Pay, Google Pay)

• Calling Credit (Available Planet Talk credit)

How to Send a Mobile Top-Up (Airtime or Data)

1. Open the Planet Talk app and tap "Send" (centre bottom of the app).

2. Select "Mobile Top-up".

3. Choose a recipient:

   • Saved Contacts: If the recipient is saved on your phone, select them.

   • New Recipient: Enter the phone number manually if not already saved.

4. Select "Airtime" or "Data".

5. Choose the amount:

   • Fixed Amount: Select from the displayed options.

   • Open Range: Enter a custom amount.

6. On the Checkout Page, tap "Pay With" and choose:

   • Card Payment (Apple Pay, Google Pay, or saved card)

   • Calling Credit (if you have available balance)

7. Tap "Pay" to complete the transaction.

Note: It is important to stay on the transaction page once you have tapped on “Pay” to prevent the transaction from failing.

Common Issues with Mobile Top-Up

1. Successful Transaction, But Recipient Did Not Receive Airtime/Data

   • Ask the recipient to check their balance.

   • If they still haven’t received it, retrieve the Reference Code for assistance:

     • Open the Planet Talk app.

     • Tap "Send" to view recent top-up transactions.

     • Select the transaction to view the Reference Code.

     • Provide the Reference Code to the recipient so they can contact their service provider.

2. Voided Transaction but Account Debited (Card Payment)

   • If you paid with a card and the amount was deducted but the transaction is still marked as "Pending" or “Voided”, follow these steps:

     • Check your bank statement or app to confirm the debit.

     • If debited, allow 3-5 working days for the bank to reverse the funds.

     • If the funds are not reversed within this timeframe, contact your bank for further assistance.

3. Voided Transaction but App Credit Deducted (Calling Credit Payment)

   • If you paid using Calling Credit, and the credit was deducted but the transaction is still marked as "Pending" or “Voided”, follow these steps:

     • Take a screenshot of the transaction details.

     • Send an email to Planet Talk Customer Support with the transaction details for further assistance.

Getting Help

• FAQs: Most queries can be answered by exploring our FAQ section within the app.

• Customer Service: Available Monday to Friday, 9 AM to 5 PM. Email us at [email protected] for further assistance or use our in-app chat option.

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