Account Deletion

1. How can I delete my account?

If you decide you no longer wish to use Planet Talk and would like your data deleted, you can request this through the app or by email:

• Via the App:

  1. Open the app and go to Settings.

  2. Select Account.

  3. Scroll to the bottom and tap Delete Account.

• Via Email: You can also email your request for account deletion to our designated email.

2. What happens after I request account deletion?

• Once you submit your deletion request, we will confirm with you before proceeding.

• The deletion process takes up to 5 working days to complete.

• After confirmation, please delete the app from your device as well.

3. Can I undo account deletion?

• This action cannot be undone. Once processed, all your data will be permanently deleted.

4. Is this for reinstalling the app?

• No, this action is for permanently deleting your account and all associated data. It is not necessary if you're simply reinstalling the app.

5. How can I contact customer service for help?

• FAQs: Check the FAQ section in the app for answers to common queries.

• Customer Service: Our team is available Monday to Friday, 9 AM to 5 PM. You can email us at care@planettalk.com for assistance or use the in-app chat option.